Help
How buying and using tickets works on this website.
Buying tickets
How do I buy a ticket?
Open a match or event, choose Tickets, pick a category and your seats or quantity, then reserve and continue to checkout.
How long are my seats held?
Once you reserve, your seats are held for a limited time shown as a countdown. If the countdown runs out, the seats return to sale and you will need to choose again.
What is the difference between reserved seating and general admission?
Reserved seating assigns you a specific section, row and seat. General admission gives you entry to a zone without a specific seat.
How many tickets can I buy at once?
The number allowed per order is set by the Federation and is shown while you are choosing. The site will tell you when you reach it.
Payment
Which payment methods can I use?
The methods available are shown at checkout. Payment is completed with the payment provider, not on this website.
My payment says pending. What does that mean?
The payment provider has not confirmed the result yet. Do not pay again. The page checks for you, and your order is confirmed only once the payment is verified.
My payment failed. Have I lost my seats?
No. A failed payment returns you to checkout with your selection intact, as long as the hold has not expired, and you can try again.
Your tickets
Where do I find my tickets?
Signed-in customers find them under My tickets in the account menu.
How do I use my ticket at the venue?
Open the ticket and show the code on screen to be scanned. Use the full-screen view for the clearest display, and raise your screen brightness if the code will not scan.
I bought several tickets. Do they share one code?
No. Each ticket has its own code and is scanned separately, so everyone in your group can enter independently.
My order is confirmed but there is no code yet.
The ticket is still being issued. The code appears on the ticket as soon as it is ready.
Signing in
How does signing in work?
Enter your mobile number or email and we send you a one-time code. There is no password to remember.
My code did not arrive.
Check the number or address shown on screen and correct it if needed, then request a new code once the resend countdown finishes.
Do I need an account to buy a ticket?
Whether guest checkout is available is set by the Federation. When it is, you can buy without an account; when it is not, checkout asks you to sign in first.
Matches and events
What is the difference between a match and an event?
A match is a fixture between two teams. An event is a Federation occasion such as a ceremony or a workshop. Some events sell tickets, some ask you to register, and some are informational only.
Still need help?
Ticket behaviour and policy are explained separately, and the Federation can be contacted directly.
